DearSenda Privacy Policy

1. Who we are

DearSenda is a gift coordination service that helps senders in Nigeria and other locations send curated gifts, flowers, money bouquets and care packages to receivers in supported countries (starting with the United States).

When we say “we”, “us” or “DearSenda” in this policy, we’re referring to the operators of the DearSenda platform, website and official Telegram bot.

2. Information we collect

2.1 Information you provide directly

When you use DearSenda, you may provide the following:

• Sender details: your name, email address, phone/WhatsApp number and any message you send to support.
• Receiver details: their name, country, city/state, delivery address and phone number.
• Request details: gift type, notes, preferences and other information about the gift you want us to coordinate.
• Telegram linking info: if you link your Telegram, we store a token and your Telegram chat ID/username so we can send you updates.

2.2 Payment & transaction information

Payments are processed by third-party payment providers (such as Korapay). We do not store your full card details. However, we may receive and store:

• Payment status (e.g. success, failed, pending).
• Amount paid, currency and reference IDs.
• Limited card or channel information needed for receipts and reconciliation.

2.3 Technical & usage data

When you visit our website or interact with our bot, we may automatically collect:

• IP address, browser type, device type and general location (city/country level).
• Pages visited, time spent, links clicked and actions taken during a session.
• Error logs and diagnostic information to help us improve reliability and security.

3. How we use your information

We use the information we collect for the following purposes:

• To create, manage and fulfil your DearSenda requests.
• To contact you about your request, payment and delivery status.
• To coordinate with vendors and delivery partners for sourcing and delivery.
• To provide customer support and respond to your questions.
• To monitor and improve the performance, security and reliability of our services.
• To detect, investigate and prevent fraud or abuse.
• To comply with legal obligations and enforce our Terms of Service.

4. Legal basis for processing (where applicable)

Depending on your location, our processing of your personal data may rely on one or more of the following legal bases:

• Contract: to provide the DearSenda service you requested (e.g. fulfilling a paid gift request).
• Legitimate interests: to improve our service, prevent fraud and secure our systems.
• Consent: for optional communications or features (e.g. Telegram updates), where we ask for your clear permission.
• Legal obligation: where we are required to keep certain records for regulatory, tax or accounting purposes.

5. How we share your information

We do not sell your personal data. However, we may share limited information with:

• Vendors & delivery partners: to fulfil your request (e.g. local florists, gift vendors, couriers).
• Payment providers: to process and verify payments and handle refunds/chargebacks.
• Service providers: such as hosting providers, email or messaging infrastructure and analytics tools that help us operate DearSenda.
• Authorities or law enforcement: where required by law or to protect our rights, our users or the public.

When we share data with third parties, we try to limit it to only what is necessary for the specific task.

6. Cookies & similar technologies

Our website may use cookies or similar technologies to:

• Keep you signed in or remember your basic preferences.
• Measure traffic, usage patterns and improve usability.
• Detect unusual behaviour or potential abuse.

You can usually control cookies through your browser settings. Disabling some cookies may affect how the site functions.

7. Telegram & email communications

When you choose to receive updates via Telegram or email:

• We may send you request confirmations, payment status and delivery updates automatically.
• Our support team may reply to your questions either through the bot or via email, depending on how you contacted us.

You can stop Telegram updates at any time by muting/blocking the bot or unlinking Telegram (where supported). You can also request to stop non-essential email communications by contacting us.

8. Data retention

We keep your information only for as long as it is reasonably necessary for:

• Fulfilling your DearSenda requests and resolving any issues that arise.
• Maintaining accurate financial and transaction records.
• Complying with legal, tax and regulatory requirements.

When data is no longer needed, we may anonymise it (so it can no longer identify you) or securely delete it.

9. Security

We use reasonable technical and organisational measures to protect your data, such as secure connections (HTTPS), restricted access to internal tools, and using reputable payment providers.

However, no system is completely risk-free. You are encouraged to:

• Keep your email, phone and Telegram account secure.
• Report any suspicious activity or unauthorised use to us as soon as possible.

10. Your rights

Depending on your location, you may have some or all of the following rights over your personal data:

• To access the information we hold about you.
• To request correction of inaccurate or incomplete information.
• To request deletion of your data in certain circumstances.
• To object to or restrict certain types of processing.
• To withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details in the “Contact us” section below. We may need to verify your identity before acting on your request.

11. Children’s data

DearSenda is not directed at children and is intended for use by adults who are legally able to enter into contracts. We do not knowingly collect personal data from children without appropriate consent. If you believe a child has provided us with personal information, please contact us so we can review and, if appropriate, delete it.

12. International data transfers

Because DearSenda connects senders, receivers and partners across different countries, your data may be processed or stored in locations outside your country of residence.

We aim to work with trusted partners and service providers and, where possible, ensure that appropriate safeguards are in place to protect your information.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time—for example, when we add new features, work with new partners or expand to new regions.

When we make material changes, we may update the “Last updated” date and, where reasonable, notify you via email or in-product notice. Your continued use of DearSenda after changes take effect means you accept the updated policy.

14. Contact us

If you have any questions about this Privacy Policy or how DearSenda handles your data, you can reach us at:

• Email: support@dearsenda.com
• Telegram: via the official DearSenda bot and support flow.

We’re always happy to clarify how we use and protect your information.